Last updated: October 7, 2026
At Domino Effect Studio, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices you have when visiting our website, customizing products, creating an account, or placing an order.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
Domino Effect Studio is a small, independently operated business based in Texas, USA, specializing in handcrafted resin domino sets and personalized accessories.
Website: https://dominoeffectstudio.com
Contact email: dominoeffectstudio@gmail.com
For questions or requests concerning your personal information, you can contact us using the email address above.
2. Information We Collect
We collect information necessary to operate our website, process purchases, create personalized products, and provide customer support.
Information You Provide
When you place an order, create an account, or contact us, we may collect:
- Your name
- Email address
- Billing and shipping addresses
- Phone number, when provided
- Account login information
- Order details and purchase history
- Customer messages and support requests
- Product reviews or feedback you voluntarily submit
Custom Product Information
Our Domino Configurator allows customers to personalize their domino sets.
Depending on your selections, we may collect and store:
- Selected colors, pigments, and finishes
- Layer and split-color configurations
- Pip colors and design preferences
- Uploaded logos, images, or artwork
- Packaging and accessory selections
- Optional weighted domino selections
- Special instructions or customization notes
This information is used to manufacture your order according to your selections, communicate with you about your design, and address order-related questions.
Uploaded artwork remains associated with your customization or order as needed for production and customer support.
Please avoid uploading documents or images containing sensitive personal information that is unnecessary for your order.
Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and device information
- Operating system
- Pages visited and interactions with the website
- Cookies and session information
- Technical and security logs
This information helps us maintain website functionality, troubleshoot issues, and protect against unauthorized access.
3. How We Use Your Information
We use collected information to:
- Process and fulfill orders
- Manufacture customized domino sets
- Process payments and refunds
- Arrange shipping and delivery
- Create and manage customer accounts
- Respond to questions, requests, and order messages
- Send order confirmations, receipts, and shipping updates
- Calculate applicable taxes and maintain business records
- Detect fraud, prevent abuse, and maintain website security
- Improve website functionality and customer experience
- Comply with applicable legal obligations
We do not use your uploaded logos or personal artwork for unrelated purposes without appropriate permission.
4. Payments and Payment Security
We accept payments through third-party payment processors, including:
- Stripe
- PayPal
When you make a purchase, information required to process your payment may be shared securely with your selected payment provider.
Payment processors may collect your payment details, billing information, transaction amount, and information needed for fraud prevention and payment verification.
Domino Effect Studio does not intentionally store complete credit card numbers or card security codes on its own website servers.
Payment providers process payment information according to their own security practices and privacy policies.
You can review their policies here:
5. Customer Accounts and Order History
If you create an account on our website, we store the information needed to maintain your account and provide access to your orders.
This may include your username, email address, encrypted password credentials, saved addresses, and order history.
You may be able to view or update certain account details through the My Account section of our website.
Website administrators may access relevant account and order information when necessary for customer support, fulfillment, security, and store administration.
6. Order Messages and Customer Support
Customers who have placed an order may contact us through the messaging section associated with their order.
We may retain these messages, along with relevant order information, to:
- Answer questions about an order
- Clarify customization requests
- Resolve shipping or delivery issues
- Review refund, replacement, or damage claims
- Maintain records of customer communications
You may also contact us directly at dominoeffectstudio@gmail.com.
Please do not send passwords, complete payment card numbers, or other sensitive financial information through email or order messages.
7. Uploaded Images, Logos, and Artwork
Customers may upload custom logos and artwork for use on personalized products.
These files may be stored on our website’s hosting infrastructure and associated with the corresponding order.
We use uploaded artwork primarily to produce the requested product and provide related customer service.
Uploaded files may also be temporarily stored during the customization process to help the configurator function properly.
We take reasonable precautions to protect customer uploads. However, no internet-based storage system can be guaranteed completely secure.
Uploaded artwork is not automatically made public simply because it is submitted for an order.
We will not intentionally publish customer-supplied artwork for promotional purposes without appropriate permission.
Please upload only content you have the right to use and share.
8. Cookies and Local Browser Storage
Our website uses cookies and browser storage to support essential shopping and account functions.
These technologies may be used to:
- Maintain your shopping cart
- Remember login sessions
- Store checkout information during your visit
- Remember product customization selections
- Preserve progress in the Domino Configurator
- Support payment processing
- Maintain website security and performance
Domino Configurator Storage
Our custom configurator may use browser local storage and IndexedDB to temporarily save customization selections and uploaded files.
This allows you to continue configuring your domino set if you navigate away or refresh the page.
Saved customization information may remain in your browser for up to 7 days, unless cleared earlier.
When a product is successfully added to your cart, the configurator may clear saved draft information.
You can also clear browser storage through your browser’s settings.
Essential Cookies
WooCommerce, WordPress, and payment integrations may use cookies required for cart functionality, account access, checkout, and fraud prevention.
Additional analytics or advertising cookies, if enabled, will be subject to the applicable settings and consent requirements.
You can manage cookies through your browser settings, although disabling certain cookies may prevent portions of the website from functioning correctly.
9. Who We Share Information With
We do not sell customer personal information to third-party data brokers.
We share information only when reasonably necessary to operate our business, provide services, or comply with applicable legal requirements.
Service providers may include:
Payment processors: Stripe and PayPal, for processing payments, refunds, and related transactions.
Website hosting: Hostinger, which provides hosting infrastructure, storage, and website services.
E-commerce platform: WordPress and WooCommerce software and any connected services needed to operate the store.
Shipping carriers: USPS or other shipping providers used to deliver orders.
Email services: Providers used to send order confirmations, transactional notifications, and customer support communications.
Tax calculation services: WooCommerce Tax and its supporting services, when enabled, for calculating applicable sales taxes.
Security and maintenance providers: Services used to protect, back up, maintain, or troubleshoot the website.
Information shared with these providers is limited to what is reasonably necessary for the service involved, subject to their applicable practices and agreements.
We may also disclose information when legally required or to protect our rights, customers, or business operations.
10. Shipping and Delivery Information
When you place an order requiring delivery, we share the information needed by the shipping carrier, which may include:
- Recipient name
- Shipping address
- Contact information where necessary
- Package and shipment details
We use this information to prepare shipping labels, deliver products, provide tracking information, and resolve shipping problems.
We currently primarily serve customers within the United States.
11. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfillment, customer service, accounting, tax records, legal compliance, and dispute resolution.
Retention periods depend on the type of information:
- Order records: Retained as necessary for tax, accounting, warranty, and business recordkeeping obligations.
- Customer accounts: Retained while the account remains active or as otherwise necessary for legitimate business and legal purposes.
- Customer messages: Retained as needed to provide support and maintain order records.
- Uploaded artwork: Retained as needed for production, order support, dispute resolution, or other legitimate business purposes.
- Temporary customization data: Browser-saved configurator drafts may expire after approximately 7 days. Temporary server uploads that are not associated with orders are periodically reviewed for removal.
- Security logs: Retained as necessary for security monitoring and troubleshooting.
Some information may remain in protected backups for a limited period after deletion from active systems.
Where legally permitted, you may request deletion of personal information that is no longer needed.
12. Your Privacy Rights
Depending on your location and applicable laws, you may have rights to:
- Request access to the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of certain personal information
- Request a copy of information you have provided
- Withdraw consent where processing is based on consent
- Object to or limit certain uses of your information, where applicable
To make a privacy-related request, contact:
Please describe your request and provide sufficient information for us to verify your identity.
We will review and respond in accordance with applicable law.
Certain information may need to be retained for legal, accounting, security, or legitimate business reasons, even after an account deletion request.
13. Data Security
We take reasonable measures to protect customer information.
These measures may include:
- HTTPS encryption for website connections
- Secure third-party payment processing
- Restricted administrative access
- Website software and security maintenance
- Security monitoring and backups
- Access controls for customer order information
Despite these precautions, no website or electronic transmission is completely risk-free.
If we become aware of a security incident involving personal information, we will take appropriate steps consistent with applicable legal requirements.
14. Third-Party Websites and Services
Our website may contain links to third-party websites or use services provided by other companies.
Examples include payment processors, shipping providers, and externally hosted content.
These services may collect information according to their own privacy policies.
Domino Effect Studio is not responsible for the privacy practices of independent third-party websites.
We encourage customers to review the relevant third-party policies when using those services.
15. Children’s Privacy
Our website is intended for general shopping audiences and is not specifically directed toward children under the age of 13.
We do not knowingly collect personal information directly from children under 13 without appropriate authorization.
If you believe a child has provided personal information to us improperly, please contact us so we can review and address the situation.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, services, business practices, or legal requirements.
Any updates will be posted on this page, along with a revised Last updated date.
We encourage visitors to review this page periodically.
17. Contact Us
For privacy questions, personal data requests, or concerns about how your information is handled, please contact:
Domino Effect Studio
Website: https://dominoeffectstudio.com
Email: dominoeffectstudio@gmail.com
For questions about an existing order, customers may also use the messaging section associated with their order in the My Account area.
Please include your order number when relevant so we can assist you efficiently.
We value the trust our customers place in us and are committed to handling their information responsibly.