Last updated: October 7, 2026
At Domino Effect Studio, every domino set is handcrafted with care. Many of our products are made specifically for each customer, with personalized colors, designs, logos, and optional accessories.
Because of the handmade and customized nature of our products, our return and refund policy differs from that of traditional retail stores.
We want you to be happy with your purchase, and we’re committed to making things right if something goes wrong.
Custom & Made-to-Order Products
All custom domino sets are made to order based on the options selected during checkout.
Custom and personalized products are generally non-returnable and non-refundable once production has begun, except when an item arrives damaged, defective, or materially different from what was ordered.
This includes products featuring:
- Custom colors, pigments, and finishes
- Personalized logos, names, or designs
- Multi-layer and split-color designs
- Weighted dominoes
- Custom packaging and handmade wooden boxes
We cannot accept returns simply because a customer changes their mind, no longer wants the product, or prefers a different customization after production has begun.
Your statutory consumer rights, where applicable, are not affected by this policy.
Order Cancellations & Changes
We understand that mistakes happen or that you may want to adjust your design after ordering.
If you need to cancel or modify your order, please contact us within 24 hours of placing it.
We will do our best to accommodate your request.
- Before production begins: Orders may be canceled for a full refund.
- After production begins: Cancellations and refunds are generally unavailable for custom products.
- Design changes: May be possible depending on production progress. Additional charges may apply if materials have already been prepared or used.
Please understand that contacting us within 24 hours does not guarantee that production has not started.
Handmade Variations
Our dominoes are individually handcrafted using epoxy resin, pigments, and other decorative materials.
Because of this process, minor variations are normal and part of what makes each set unique.
These may include:
- Slight differences in pigment distribution or color intensity
- Natural variations in mica, glitter, and decorative effects
- Small differences in the appearance of layered or split-color designs
- Minor cosmetic imperfections consistent with handmade resin products
- Slight differences between digital previews and finished products
Colors may also appear different depending on your screen settings, lighting conditions, and the materials used.
These minor variations are not considered defects and do not qualify for refunds or exchanges on their own.
However, significant manufacturing defects or products that materially differ from the confirmed order will be reviewed and addressed.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery, whenever possible.
Include:
- Your order number
- A description of the issue
- Clear photographs showing the affected product
- Photographs of the packaging if the item was damaged during shipping
We will review your request and determine an appropriate resolution.
Depending on the circumstances, we may offer:
- A replacement of the affected item or set
- Repair or replacement of individual dominoes where practical
- A partial refund
- A full refund
If the issue is caused by our manufacturing process or an error on our part, we will cover reasonable shipping costs associated with an approved replacement or return.
Please do not discard damaged items or packaging until your claim has been reviewed.
The 7-day notification period helps us investigate issues promptly and does not limit any rights that cannot legally be restricted.
Returns & Exchanges
Due to the customized nature of our products, we generally do not accept standard returns or exchanges for change of mind, incorrect customer selections, or personal preferences.
If we approve a return, we will provide instructions and a return shipping address.
Please do not send products back without contacting us first.
Unauthorized returns may not be accepted.
For an approved return involving a damaged, defective, or incorrect product, we will provide instructions regarding return shipping costs.
Refund Processing
Once a refund has been approved, it will be issued to the original payment method used during checkout.
We aim to initiate approved refunds within 5 business days.
The time required for funds to appear in your account depends on your bank, credit card provider, PayPal, or other payment processor.
Original shipping charges, when applicable, may be non-refundable for discretionary cancellations or returns, except where required by law or where the issue is our responsibility.
Production & Shipping Times
Our custom domino sets typically require 2–3 weeks of production time before shipment.
This estimate does not include shipping transit time.
If you select our optional faster processing service, your order will receive priority production handling according to the timeframe displayed during checkout.
Faster processing does not guarantee a particular delivery date and does not automatically include expedited shipping.
Production timelines may vary depending on order complexity, material availability, and order volume.
If a significant delay occurs, we will make reasonable efforts to notify you and discuss available options.
Lost or Missing Packages
If your tracking information indicates that your order has been delivered but you cannot locate it, please check around your delivery location and contact the shipping carrier.
If the package still cannot be located, contact us so we can review the situation.
For packages confirmed lost in transit, we will work with the carrier and determine an appropriate resolution, which may include a replacement or refund.
We are not responsible for delays caused by shipping carriers, weather events, or circumstances outside our reasonable control, but we will assist customers in resolving delivery problems.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
If you notice an error in your shipping address, please contact us as soon as possible.
We will attempt to correct the address before shipment whenever feasible.
Additional shipping charges resulting from an incorrect address provided by the customer may be the customer’s responsibility.
Contact Us
If you have questions about your order, need assistance with a damaged product, or would like to request a cancellation or modification, you can reach us through either of the following methods:
- Order Messages: If you’ve already placed an order, you can contact us directly through the messaging section associated with your order in your account.
- Email: dominoeffectstudio@gmail.com
Please include your order number when contacting us by email so we can assist you more efficiently.
We appreciate your support of our small handmade business and the time and craftsmanship that go into every Domino Effect Studio creation.