Last updated: October 7, 2026
At Domino Effect Studio, every domino set is handcrafted with care. Because our products are made to order and customized to your preferences, our shipping process is a little different from that of traditional retail stores.
Please review the information below to understand our production times, shipping methods, and delivery expectations.
1. Shipping Destinations
We currently ship to addresses within the United States.
International shipping is not available at this time.
We may expand our shipping destinations in the future.
2. Shipping Rates
We’re happy to offer FREE standard shipping on all orders within the United States, with no minimum purchase required.
Our standard shipping service is USPS Ground Advantage.
There are no additional standard shipping charges at checkout.
If alternative shipping methods become available in the future, their prices will be displayed before completing your purchase.
3. Processing & Production Times
Every custom domino set is handcrafted specifically for your order.
Our standard production time is approximately 2–3 weeks before shipment.
This includes the time needed to prepare your selected colors, pour and cure resin layers, apply custom designs, finish the dominoes, and perform quality checks.
Production time and shipping transit time are separate.
The production estimate begins once your payment has been confirmed and we have all the information necessary to complete your customization.
More complex designs, large orders, material availability, and unexpected production issues may affect processing times.
Faster Processing
We offer an optional Faster Processing service for an additional charge, selectable through our Domino Configurator.
This option prioritizes your order during production.
Faster processing does not mean expedited shipping. Your order will still be shipped using our standard shipping method unless another shipping option is expressly offered.
Priority production does not guarantee a specific delivery date.
If we anticipate a significant delay, we will contact you to discuss available options.
4. Shipping and Delivery Estimates
Once your order has been completed and dispatched, we generally use USPS Ground Advantage, which typically delivers within approximately 2–5 business days for eligible domestic shipments.
Actual delivery times may vary depending on destination, carrier operations, weather, holidays, and other circumstances.
Example Timeline
- Production: Approximately 2–3 weeks
- Shipping: Approximately 2–5 business days after dispatch
- Total estimated time: Approximately 2–4 weeks from order placement to delivery
These are estimates and are not guaranteed delivery dates.
If we cannot ship your order within the promised timeframe, we will notify you and provide any cancellation or refund options required by applicable law.
5. Order Tracking
Once your order ships, we will provide tracking information when available.
You may receive your tracking number by email or find shipment details through your account, depending on the available order notifications.
Tracking information may take some time to update after a shipping label is created.
If your tracking information does not update after several business days, please contact us.
6. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully review your address before submitting your order.
If you notice a mistake, contact us as soon as possible at dominoeffectstudio@gmail.com or through your order’s messaging section.
We will do our best to correct shipping details before dispatch.
Once an order has been shipped, address changes may no longer be possible.
Additional costs caused by an incorrect or incomplete address provided by the customer may be the customer’s responsibility, where permitted by law.
7. Lost or Missing Packages
If your package has not arrived within the expected delivery timeframe, please check the tracking information first.
If tracking shows Delivered, but you cannot locate the package, we recommend:
- Checking around your delivery location, mailbox, or parcel storage area
- Asking household members or building management whether they received it
- Contacting USPS for additional delivery information
- Contacting us if the package remains missing
We will review the shipment details and assist with investigating the issue.
If a package is confirmed lost in transit, we will work toward an appropriate resolution, which may include replacing the order or providing a refund.
We do not automatically consider a package successfully received solely because tracking shows it as delivered. Delivery disputes will be reviewed based on the available information and applicable law.
8. Damaged Packages
We carefully package our handmade domino sets to help protect them during transportation.
However, shipping damage can occasionally occur.
If your order arrives damaged, please contact us within 7 days of delivery whenever possible.
Include:
- Your order number
- A description of the damage
- Clear photographs of the damaged items
- Photographs of the shipping packaging, if available
Please retain the damaged product and packaging while we review your claim.
We will evaluate the situation and offer an appropriate resolution, which may include replacement, repair, or refund.
The requested reporting period does not limit any rights provided by applicable law.
9. Returned or Undeliverable Packages
If a package is returned to us because of an incorrect address, failed delivery attempts, or another delivery issue, we will contact you to discuss the next steps.
Depending on the circumstances, we may offer to resend the package.
Additional shipping charges may apply when a return results from inaccurate customer-provided information.
If the delivery issue is caused by our error, we will cover the reasonable cost of correcting it.
10. Shipping Delays
Although we strive to fulfill and ship orders promptly, some circumstances may cause unexpected delays.
These may include:
- Severe weather conditions
- USPS service interruptions
- Holidays and peak shipping periods
- Material shortages
- Unexpected production difficulties
- Events beyond our reasonable control
We will make reasonable efforts to communicate significant production or dispatch delays.
Nothing in this policy limits applicable customer rights concerning delayed or undelivered orders.
11. International Shipping and Customs
At this time, Domino Effect Studio does not offer international shipping.
As a result, international customs duties and import charges are not currently part of our standard checkout process.
If international shipping becomes available in the future, we will update this policy to explain applicable shipping charges, customs procedures, and potential import taxes.
12. Contact Us
If you have questions about shipping, delivery times, tracking information, or an existing order, we’re happy to help.
Domino Effect Studio
Website: https://dominoeffectstudio.com
Email: dominoeffectstudio@gmail.com
If you’ve already placed an order, you can also contact us directly through the messaging section associated with your order in the My Account area.
Please include your order number whenever possible so we can assist you efficiently.
Thank you for supporting our small handmade business. We appreciate your patience and understanding as we create your personalized domino set with care.